Who should you involve if a passenger's mobility needs require additional support during boarding?

• A. Only the passenger.
• B. Ground staff in addition to cabin crew, to provide continuous assistance.
• C. Security personnel only.
• D. Maintenance crew.

Answer: (B)

When a passenger needs extra mobility support during boarding, it’s essential to coordinate across teams so help is continuous from curb to seat. Involving ground staff in addition to cabin crew ensures on-ground mobility assistance—such as arranging a wheelchair, guiding the passenger to the jet bridge, and helping with boarding steps—while cabin crew continue to support the passenger once aboard, maintain safety, and assist with seating and safety equipment. Security personnel alone aren’t trained to provide the full mobility assistance required, and maintenance crew aren’t responsible for passenger mobility support during boarding. This collaborative approach keeps the boarding safe, accessible, and smooth.