When aiding a passenger with a mobility impairment to evacuate, what is the agent's primary responsibility?

• A. Leave them to self-rescue.
• B. Only inform them of exit locations and let them figure out.
• C. Escort them to the cockpit.
• D. Ensure they reach the nearest safe exit, provide assistance and a buddy if required, and follow established evacuation procedures.

Answer: (D)

During an evacuation, the priority is safety and rapid egress for everyone, especially passengers with mobility impairments. The agent’s role is to actively facilitate their escape by guiding them to the nearest safe exit, providing the necessary assistance, assigning a buddy if required, and following established evacuation procedures. This approach keeps the process organized, reduces delay, and ensures the passenger is protected throughout the exit. Leaving them to self-rescue or simply directing them without help can leave them at risk or confused. Escorting to the cockpit isn’t appropriate because the cockpit is restricted and not part of the standard evacuation flow. Following procedures ensures consistent, coordinated support with the crew and proper use of exit routes and resources.