What steps should you take to verify dietary or medical requirements for a passenger?

• A. Guess the passenger's dietary needs based on seating class.
• B. Check manifest or passenger notes, confirm with passenger, relay exact codes to galley, and verify substitutions.
• C. Tell the galley to prepare standard meals without substitutions.
• D. Do not communicate dietary needs to anyone.

Answer: (B)

Verifying dietary or medical requirements starts with using official records and direct confirmation to ensure accuracy and safety. Begin by checking the manifest or passenger notes, as these contain the documented needs from prior communication or airline records. Then confirm with the passenger itself, because requirements can change or be misunderstood, and you want the exact preferences or restrictions to guide service. Once confirmed, relay the exact meal/service codes to the galley so they can prepare and label the correct items precisely. Finally, verify substitutions to account for any last‑minute changes, allergies, or updates, ensuring the final service matches what was approved. This approach prevents dangerous mistakes, honors the passenger’s safety and comfort, and keeps cabin operations aligned with procedures. Relying on assumptions based on seating class, sending standard meals without substitutions, or withholding information from the crew can lead to errors and safety risks, which is why the verified, communicated workflow is essential.