What is a recommended practice for maintaining passenger privacy when collecting feedback?

• A. Collect only necessary information, store securely, restrict access, and follow data protection policies.
• B. Collect passport numbers from all passengers.
• C. Share data with marketing.
• D. Store data unencrypted.

Answer: (A)

Protecting passenger privacy comes from data minimization and strong data security practices. By collecting only what’s necessary for feedback, you limit the amount of information that could be at risk. Storing data securely and restricting access ensures that only authorized team members can see the feedback, reducing the chance of misuse or leaks. Following data protection policies provides a clear purpose for data use, sets retention rules, and outlines how data should be handled, accessed, and destroyed. This combination keeps feedback useful for improving service while minimizing privacy risks.

Collecting passport numbers is unnecessary for feedback and creates extra privacy and security challenges. Sharing data with marketing broadens who has access and how it might be used, which conflicts with limiting use to the feedback purpose. Storing data unencrypted leaves sensitive information exposed in a breach, which is avoidable with proper encryption and controls.