What best describes Crew Resource Management (CRM) in cabin operations and how teams coordinate under high workload?

• A. CRM is about individual performance with no team input
• B. CRM ensures clear communication and shared situational awareness; use call-outs, confirm tasks, and support teammates.
• C. CRM replaces the need for communication entirely
• D. CRM discourages task confirmation

Answer: (B)

CRM in cabin operations is about how the crew coordinates and communicates as a team, especially when the workload is heavy. The best description is that it ensures clear communication and shared situational awareness; crew members use call-outs to announce important information, confirm tasks to close the communication loop, and support teammates to manage workload and prevent errors. Under high workload, this approach helps everyone understand the current status, anticipate needs, and redistribute effort as needed. The idea that CRM centers on individuals, or that communication isn’t needed, or that task confirmation isn’t important, doesn’t fit because CRM relies on teamwork, open dialogue, and verifying what is being done to keep everyone safe and on the same page.