What action should you take when manifest details do not match actual seating?

• A. Verify with supervisor, re-seat if needed, inform passenger politely, update manifest.
• B. Change seats without verification.
• C. Ignore and proceed.
• D. Tell passenger to switch seats themselves.

Answer: (A)

When seating records don’t match the actual seating, the priority is to verify and correct the situation through proper channels and clear communication. Start by checking with your supervisor to confirm the discrepancy and determine the safe, approved course of action. If a change is needed, re-seat the passenger as required and then inform them politely about the adjustment, explaining the reason so they understand the change. Finally, update the manifest to reflect the actual seating assignment. This sequence preserves safety, keeps records accurate, and maintains passenger service.

Changing seats without verification risks safety and accountability; ignoring the discrepancy or asking the passenger to switch themselves introduces confusion and shifts responsibility away from crew.