If passenger manifest data disagrees with actual seating or passenger details, what is the recommended action?

• A. Inform passenger first, then verify with supervisor.
• B. Verify with supervisor, re-seat if needed, inform passenger politely, update manifest.
• C. Re-seat passengers as needed, then verify with supervisor, and inform passenger.
• D. Update manifest automatically without supervisor.

Answer: (B)

When manifest data doesn’t match actual seating or passenger details, the priority is to follow a controlled process that verifies, confirms, and updates records while keeping the passenger informed. Verifying with a supervisor first ensures the discrepancy is legitimate and that the correct policy or procedure is being applied, preventing unauthorized or erroneous changes. If the issue is confirmed, re-seating as needed aligns the physical arrangement with the approved plan, and it should be done with proper authorization and documentation. Then inform the passenger politely about the change to manage expectations and ensure they understand what’s happened. Finally, update the manifest to reflect the final seating and passenger details so records stay accurate and traceable.

This sequence matters because skipping verification could lead to mistakes or policy violations; changing seats without authorization can create confusion or safety concerns; updating the manifest without supervision can compromise accuracy and accountability.