Delta's core values include which of the following phrases?

• A. Accountability, teamwork, innovation, and safety
• B. Customer service, reliability, respect, and safety
• C. Integrity, honesty, perseverance, and leadership
• D. Integrity, fairness, responsibility, and trust

Answer: (C)

The concept being tested is recognizing which set of values best matches what Delta publicly emphasizes as guiding principles. The best match centers on integrity, honesty, perseverance, and leadership. Integrity and honesty emphasize ethical behavior and trust—crucial for a service-focused company where accurate, trustworthy actions directly impact safety and customer confidence. Perseverance highlights resilience and a long-term commitment to doing the right thing and meeting goals even when challenges arise. Leadership points to taking initiative, guiding teammates, and setting a standard for others to follow, which is essential in a fast-paced, collaborative environment.

The other sets include worthy corporate values like accountability, teamwork, innovation, safety, or customer service, reliability, respect, and safety, or combinations like integrity, fairness, responsibility, and trust. While these are meaningful, they don’t align as closely with the specific quartet shown in this option, which emphasizes a unique blend of ethical conduct, steadfastness, and leadership as Delta’s stated values in this question.